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Ulrika Westrup.

Ulrika Westrup

Universitetslektor, docent

Ulrika Westrup.

Sustainable Value Co-Creation in Welfare Service Ecosystems : Transforming temporary collaboration projects into permanent resource integration

Författare

  • Pernilla Danielsson
  • Ulrika Westrup

Redaktör

  • Kejia Hu
  • Jin Suk Park

Summary, in English

The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user’s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.

Avdelning/ar

  • Institutionen för tjänstevetenskap

Publiceringsår

2023-06

Språk

Engelska

Sidor

211-224

Publikation/Tidskrift/Serie

The 18th International Research Symposium on Service Excellence in Management (QUIS18)

Volym

QUIS18

Dokumenttyp

Konferensbidrag

Förlag

VinUniversity

Ämne

  • Public Administration Studies

Aktiv

Published

ISBN/ISSN/Övrigt

  • ISBN: 979-889121868-0