, Professor & Chair, Innovation Research Center, Yonsei University, will deliver a plenary speech on 'Optimization beyond Constraints of Time and Space: Platform-driven Innovation '
, Professor & Vice President, Mid Sweden University, will deliver a plenary speech on 'Design of Quality Management Systems in Higher Education - the Swedish Way'
Plenary Speakers for 2018
Professor John Bessant, BSc., PhD. Chair in Innovation and Entrepreneurship at the University of Exeter
Christian Grönroos, Professor of Service and Relationship Marketing at Hanken School of Economics, Helsinki, Finland. He will deliver a keynote on 'Service Productivity as a learning process'.
Jaromir Veber, Professor and Deputy Minister of Research and Higher Education, Ministry of Research and Higher Education, Czech Republic. He will deliver a keynote on 'Competitiveness-Innovation-Quality'.
Jon Sundbo, Professor and Director of Centre of Service Studies and Centre of Experience Research, Roskilde University, Denmark. He will deliver a keynote on 'From Service Quality to Experiences as Crucial Factor for Customers'.
Shin Wanseon, Professor and President of Korean Society for Quality Management, SungKynkwan Univ., Seoul, Korea. He will deliver a speech on 'Samsung's Journey to Quality Excellence'.
Alan Brown, Professor in Human Resource Management, Edith Cowan Univ. Australia, will deliver a Keynote speech on 'How do Excellent Companies stay Excellent?.
Jesper Falkheimer, Professor and President, Campus Helsingborg, Lund University, Sweden, will deliver a Keynote speech on: The Power of Strategic Communication in Organizational Development.
Thong N. Goh, Professor, National University of Singapore, will deliver a keynote speech on: Transitioning to Quality of Service - Some Pedagogical Issues.
Danijel Rebolj, Professor and President, Maribor University, Slovenia. He will deliver a keynote speech on: How to become a university for the future?
Shyama Prasad Mukherjee, Professor, Calcutta University, India. He will deliver a keynote speech on: New Product Development and TRIZ
Daniel Jones, Professor, Founder of Lean Philosophy, Cardiff University, UK will deliver a Keynote Speech on: From Lean Production to Lean Services and Lean Management: The Evolution of Lean Thinking
Su Mi Dahlgaard-Park, Professor, Chief Editor, Chair and co founder of QMOD Conference, will deliver a keynote speech on 'A snapshot of 25 year's Quality Movement'.
Bo Edvardsson, Professor and Vice Rector, Karlstad university, Sweden. He will deliver a keynote Speech on: A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems.
Tomasz Kayser, Deputy Mayor of Poznan, Poland
Ramon Flecha, Professor, University of Barcelona, Spain. He will deliver a keynote Speech on: European Research, Social Innovation and Successful Cooperative Actions.
Plenary speakers, 2011
John Oakland, Professor Emeritus, Bradford Univ. UK
Jens J. Dahlgaard, Professor & Chief Editor, Chair and co-founder of QMOD-ICQSS Conference, Linköping University, Sweden
Simon Dolan, Professor, ESADE, Spain
Xavier Tort-Martorell, Professor, Univ. of Politecnica, Catalunya, Spain