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Call for Papers and Case Study Competition

All those wishing to present papers are required to submit 1) a short bio of the author(s) 2) title and a max. 500 word abstract to the secretariat (qmod [at] ch [dot] lu [dot] se (qmod[at]ch[dot]lu[dot]se)) no later than February 28, 2020. 

The name of the presenting author should be underlined. The format requirements of abstract as well as full paper is same as the author guidelines for the Journal of Quality and Service Sciences. After assessment of the abstracts, authors will be informed whether their paper has been selected for presentation within 2 weeks. Full papers should reach the conference secretariat not later than June 15, 2020. All accepted papers will be published in the conference proceedings, provided that they meet required standards and that at least one of the authors registers to the conference.

We also open up the possibility to present an extended abstract or non-finished paper to be presented at Interactive Discussion Sessions. This opportunity is provided in order to respond to the needs for receiving feedback and inspiration for the future paper writing process.

We welcome contributions from all relevant fields of management and engineering not limited to the above conference theme. For more details about tentative paper topics please see below and check the QMOD website which soon will be updated with detailed information about this conference. We are looking forward to see you at the 23rd QMOD-ICQSS Conference. 


Papers will be accepted under the condition of that at least one author per paper is registered and is able to make a presentation during the conference.

Abstract must be sent electronically to qmod [at] ch [dot] lu [dot] se (qmod[at]ch[dot]lu[dot]se).  All abstracts must be submitted in the following format and structure:


Abstract Format

(the same as the author guidelines of the sponsoring journal of IJQSS)

  1. Max. 500 words
  2. Single-spaced text
  3. Font 12pt Times New Roman


Abstract Structure

  1. Paper Title
  2. Autobiographical note for each author - full name; Academic title; university/affiliation; e-mail & postal address
  3. Heading 'Abstract'
  4. 4-6 sub-headings: Purpose; Methodology/Approach; Findings: Research Limitation/implication (if applicable); Originality/Value of paper; up to six Keywords


Full Paper Format Requirements

Full paper submissions must be made electronically, and, full papers must be submitted in the following format and structure :



  1. Word format.
  2. As a guide papers should be 3-6000 words in length, including list of references, tables etc.
  3. Single-spaced text.
  4. Font 12pt Times New Roman.
  5. Do not number pages.
  6. Referencing within the text should be authors last name followed by year of publication all in round brackets, eg. (Deming, 1986).
  7. Tables must be numbered consecutively within the main text using roman numerals (VI) and have a title.
  8. Figures, diagrams, charts must be numbered consecutively within the main text using arabic numerals (6), black and white and with a title.
  9. Illustrations, drawings, photographs with captions in the main text.
  10. Avoid using footnotes, endnotes.
  11. The reference list at the end of the abstract should be complete and in Harvard style using an alphabetical list by author.

Examples of Harvard style:

For Books: surname, initials, (year), title of book, publisher, place of publication

For book chapters; Surname, initials, (year), "chapter title", ditor's surname, initials,title of book,  publisher, place of publication

For journals: surname, initials, (year), "title of article", journal name, volume, number, pages



  1. Paper Title.
  2. Autobiographical note for each author – full name; university/affiliation; e.mail address.
  3. Provide 4-6 keywords that indicate the main topic of the paper.
  4. Categorise your paper into one of the following (this will help with organising sessions and possible journal publication):

case study
Descriptions of actual projects or experiences within organizations. They may well be subjective.

Conceptual paper
Not research based, but papers that will develop and test hypotheses. They are more likely to be discursive in approach and will cover philosophical discussions and comparative studies of others' work and thinking.

General review
Papers that provide an overview or historical examination of some concept, technique or phenomena. The papers are likely to be more descriptive or instructional ("how to" papers) than discursive.

Literature review
All category of papers are expected to cite relevant literature so this category is only relevant if the main aim of the paper is to annotate and/or critique literature in a particular area. 

Research paper
Papers which present any research undertaken by the author(s). The research may involve any method/approach.

Technical paper
Describes and evaluates technical products, processes or services

A paper, primarily dependent on the author's opinion and interpretation, including journalistic pieces.

  5. Text

  6. List of references

Case Study Competition

As is launched during the 20th QMOD, there will be a case study competition from 2018.


Provide to professors and instructors a complete set of material for teaching about quality management, in any topic related to quality management tools and implementation.


Although the use of case studies is very popular, it is not common to find complete and free case studies, with material available for professors and instructors to use it on their professional activity of teaching. Thus, the existence of a good quality case study, available for instructors, is an important contribution to increase teaching quality.


The participants of the competition must provide a complete case study, presenting the following aspects: cover letter, case study theme, objectives, narrative, gross data to be used, the solution of the case study, the procedures to apply it, and the procedures to evaluate the results of students. Author(s) of selected case studies shall participate in the 23rd QMOD Conference to present the submitted case study.

  1. Cover Letter

The author(s) must present a cover letter, indicating the author(s) name, the affiliation, contact, the title of the case study and an abstract (200 words). All other parts of the submitted Case Study shall not have identification of the authors.

2. Theme

The case study can be in any topic related to service and quality management frameworks, principles, tools, processes and implementation in various industrial and public sectors.

3. Case study outline

The case study may be designed by using the elements shown below as part of a general PDSA learning cycle (Plan, Do, Study, Act):

Plan: Situation description, Recognising Symptoms and/ or Problems, Identifying Goals, Processes and method(s) to overcome the problem(s).

Do: Data Collection, Analysis, Diagnosing and Implementation.

Study: Did the conducted actions solve the problem(s) and have the goals been achieved?

Action: What went wrong and what went right? Was it necessary to approach the situation and the problem in a different way so that further studies were needed – for example what was missing in the applied PDSA cycle? How did you solve the problem(s)?

4. Story telling/ Narrative case study.

The narrative is a highly readable story that integrates and summarizes key information around the focus of the case study. The narrative should be complete, to the extent that it is the eyes and ears for an outside reader to understand what happened regarding the case. The case study can be based on real facts or on fictional content. It should not have more than 3000 words.

5. Data about the case.

Data and information used for analysis of the case study. Data can be a combination of methods, including documentation (applications, histories, records, etc.), questionnaires, interviews, and observation. The data shall be available to discuss, resolve and / or conclude the case study. The data to be used for the description and / or solution of the case study may be real or fictional.

6. Solution of the case study

It is required to provide the solution of the case study, explaining step-by-step the procedures and analysis to be used. The standard solution is the “ideal” to be achieved by the student(s) using the provided scenario of the case study and the available data. (up to 3000 words)

7. Instroctor guidelines 

The submitted case study must content a procedure for teacher’s application in classroom (step-by-step), with the explanation of the objective of each step, and the criteria for evaluation of students by the Instructor (up to 1000 words).

8. Presentation of the Case study in the 23rd QMOD conference

           The presentation of selected case studies will be in specific session(s), designated to judges make final evaluation. Each competitor shall present the case study in 20 minutes.


The following criteria will be used for evaluation of the submitted case study:

  1. Case study content (35%). It includes how synchronized is the case study to the proposed theme of study, and how it helps students to learn about the objective of the case study.

  2. Case study clarity (30%). The evaluation criteria are the possible understanding of students regarding the text to be read (20%) and the provided data (10%) that are part of the case study. In case of not having special data for analysis, the evaluation of this topic will be entirely based on the text of the case study.

  3. Didactics of the case study solution (25%). The clarity of the case study solution, as well as the reliability of the conclusions, will be evaluated.

  4. Clarity and quality of the explanation of the methodology to be used by the instructor (10%). It will be evaluated if the methodology of application and the explanation of the case study allow students to learn about the addressed topic (5%). The objective of this aspect is helping the Instructor to apply the case study as a teaching methodology. Another aspect is how the Instructor could evaluate the solution presented by students (5%).


  • The participants of the competition shall submit the proposed case study until 15/May/2019, through the site

  • The case study shall be assembled in just one entire document, in the format of pdf file, including: Cover letter, Case Study abstract, Objective(s), Narrative case study, Solution of the case study, Procedures for applying in classroom. The document shall have as filename the name of the main (first) author (Ex: CaseStudy_NameSurname.pdf).

  • The case study must obtain the necessary permission to reuse third-party material. The use of short extracts of text and some other types of material is usually permitted, on a limited basis, for the purposes of criticism and review without securing formal permission. If it is included any material in the case study that participants do not hold copyright, and which is not covered by this informal agreement, it is necessary to obtain written permission from the copyright owner prior to submission.

  • The case study submitted to the competition must be original, without previous publication.


  • Submitted case studies will be reviewed, evaluated and rated by an Evaluation Committee set up by the conference chairs and the Scientific Board. For the 2019 competition, the Evaluation Committee will be chaired by prof. Gerson Tontini


  1. The results of the competition will be divulgated in the 22nd QMOD, with the best case-study receiving a special award and publication in one of the cooperating journals of the conference.

  2. All accepted case studies will be published in the electronic conference proceedings.


Dunn, D., & Brooks, K. (2007). Teaching with cases. Halifax, NS: Society for Teaching & Learning in Higher Education.

Erskine, J. A., Leenders, M. R., & Mauffette-Leenders, L. A. (1998). Teaching with cases. Ivey Publishing, Richard Ivey School of Business.

Herreid, C. F. (2011). Case study teaching. New directions for teaching and learning, 2011(128), 31-40.

HERREID, C. F. Case Studies in Science--A Novel Method of Science Education. Journal of College Science Teaching, v. 23, n. 4, p. 221-29, 1994.

WASSERMANN, Selma. Getting Down to Cases. Learning to Teach with Case Studies. Teachers College Press, Columbia University, 1234 Amsterdam Avenue, New York, NY 10027., 1993.



Should you have any queries, please contact Prof. Gerson Tontini gersontontini [at] gmail [dot] com (gersontontini[at]gmail[dot]com) OR Prof. Ralf Wolls at ralf [dot] woll [at] b-tu [dot] de (ralf[dot]woll[at]b-tu[dot]de)

Publication of selected best papers and winner cases

Selected papers and winner of the Case study Competition presented at the conference will be published in the QMOD official journal of Quality and Service Sciences and Total Quality Management and Business Excellence as well as Quality, Innovation and Progress.