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23rd QMOD conference

on Quality and Service Sciences ICQSS 2020, 15-17 October

The QMOD Conference, 15-17 October 2020 Bratislava, Slovakia, has been canceled due to the current Covid-19 situation!


Invitation from the Conference Presidents

Roadmaps and Barriers for Creating Sustainable Quality and Value for Stakeholders - Private as well as Public Organizations?

It is our great pleasure to invite you to contribute ‘a research paper’ or ‘an extended abstract’ to be presented at the 23rd QMOD/ICQSS conference (Quality Management and Organisational Development/ an International Conference on Quality and Service Sciences) which will take place in Bratislava, Slovakia, 15-17 October, 2020. (see the conference venue:


The main theme of the 23rd QMOD/ICQSS conference is: 

Roadmaps and Barriers for Creating Sustainable Quality and Value for Stakeholders - Private as well as Public Organizations?


Deadline for abstracts is February 28, 2020.

Deadline for full papers and Extended Abstracts is June 15, 2020.


We welcome contributions from all relevant fields of management and engineering not limited to the above conference theme. For more details about tentative paper topics please see below. We are looking forward to see you at the 23rd QMOD-ICQSS Conference.


Tentative Conference Topics

  • Leadership and Strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution
  • Innovation and the “4P”: People, Partnerships, Processes, and Products
  • Organizational Culture for Sustainable Quality and Innovation
  • Sustainability (economic, social and environmental)
  • Sustainable Quality in all relevant areas
  • Corporate Social Responsibility
  • The People dimension: Recruiting, Development and Involvement
  • Customer and Employee Satisfaction, Loyalty and Commitment
  • Branding
  • Partnerships and Strategic Alliances  


  • Quality of Experiences
  • Quality of Management, Products, Services and IT
  • Quality in Higher Education
  • Quality in Healthcare
  • Quality in Humanitarian Operations
  • Quality in Elder and Social care
  • Quality in Professional Services (e.g. Law Firms, Healthcare, Management Consulting)
  • Quality of Life
  • Quality of working life
  • Quality and Value: Creation, Identification and Improvement
  • Quality and the Emerging Economy
  • Quality Costing and Quality Economics
  • Quality and Productivity
  • Quality Innovation: Products, Services, Processes, and Technologies


  • Strategic Quality Management
  • Excellence Models
  • TQM models, methodologies and tools
  • Lean and Six Sigma
  • Supply-Chain management
  • Process management
  • Self-Assessment
  • Benchmarking
  • ISO 9000:2015 series
  • Integrated Management Systems
  • Performance Management  
  • Life cycle assessment
  • Use of Big Data Analytics

Organising Universities and Partner Organizations:

Cooperating Journals:

Selected papers will be published in one of the following journals.

           Su Mi Dahlgaard-Park & Jens J. Dahlgaard,

       Professors, Conference Founders and Presidents