Publications
Displaying of publications. Sorted by year, then title.
Retail returns management strategy : an alignment perspective
Stefan Karlsson, Pejvak Oghazi, Daniel Hellström, Pankaj C. Patel, Christina Papadopoulou, et al.
(2023) Journal of Innovation & Knowledge, 8 p.1-10
Journal articleTransition Towards Sustainable E-Commerce: A Design Thinking Approach
Daniel Hellström, John Olsson, Klas Hjort
(2022)
Conference paper: abstractSå ställer vi om till hållbar e-handel
Daniel Hellström, John Olsson, Josephine Darlington, Lovisa Westblom, Klas Hjort
(2021) Supply Chain Effect, 2021 p.38-41
Journal articleSystemförändring för omställning till hållbar e-handel : Kraftsamling som accelererar innovation
Daniel Hellström, John Olsson, Josephine Darlington, Lovisa Westblom, Klas Hjort
(2021)
ReportSå kan e-handeln fixa returerna
Stefan Karlsson, Daniel Hellström, Klas Hjort, Pejvak Oghazi
(2020) Supply Chain Effect, 2020 p.20-21
Journal article(Mis)alignment in returns management : integration of process, policy and business intent
Stefan Karlsson, Daniel Hellström, Klas Hjort, Pejvak Oghazi
(2020) , p.1-1
Conference paperTypology of practices for managing consumer returns in internet retailing
Klas Hjort, Daniel Hellström, Stefan Hall Karlsson, Pejvak Oghazi
(2019) International Journal of Physical Distribution and Logistics Management, 49 p.767-790
Journal articleOnline retail experience and customer satisfaction: The mediating role of last mile delivery
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2019) International Review of Retail Distribution & Consumer Research, 29 p.306-320
Journal articleService innovation in e-commerce last mile delivery : Mapping the e-customer journey
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2019) Journal of Business Research, 101 p.461-461
Journal articleLessons of Feedback in Higher Education in Sweden
Peter Persson, Stephen Marr, Klas Hjort, Arun Rana, Alfredo Mendoza
(2018) Pedagogiska inspirationskonferensen LTH, 10
Conference paperExploring differences in how males and females leverage trust and reputation in driving online purchase intentions
Pejvak Oghazi, Stefan Karlsson, Daniel Hellström, Klas Hjort
(2018)
Conference paperWhat's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2018) Journal of Business Research, 88 p.421-427
Journal articleOnline purchase return policy leniency and purchase decision : Mediating role of consumer trust
Pejvak Oghazi, Stefan Karlsson, Daniel Hellström, Klas Hjort
(2018) Journal of Retailing and Consumer Services, 41 p.190-200
Journal articleUrban VS rural logistics service quality. Comparing customer satisfaction factors
Yulia Vakulenko, Daniel Hellström, Klas Hjort, Poja Shams
(2018)
Conference paper: abstractOnline retail experience and customer satisfaction: The mediating role of last mile delivery
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2018) NRWC 2018 Conference Proccedings
Conference paperCustomer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2018) GIKA 2018: Book of abstracts and proceedings
Conference paperReturn policy and consumer behaviour - a conceptual study
Stefan Hall Karlsson, Daniel Hellström, Klas Hjort, Pejvak Oghazi
(2017)
Conference paperExploring practices for managing product returns in internet retailing
Klas Hjort, Daniel Hellström, Stefan Hall Karlsson, Pejvak Oghazi
(2017) NOFOMA 2017 Conference Proceedings : the 29th NOFOMA Conference: Taking on grand challenges , p.298-313
Conference paperKonsumentreturer i digital handel : Balansakt i tre dimensioner
Daniel Hellström, Klas Hjort, Stefan Hall Karlsson, Pejvak Oghazi
(2017)
ReportHandeln rustar för multi-kanal
Jens Hultman, Christian Fuentes, Klas Hjort, Ulf Johansson, Veronika Tarnovskaya
(2017)
ReportWhat's in the locker? Exploring customer value in e-commerce last mile delivery
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2017)
Conference paper: abstractThe impact of returns policies on profitability : A fashion e-commerce case
Klas Hjort, Björn Lantz
(2016) Journal of Business Research, 69 p.4980-4985
Journal articleCustomer value in parcel lockers: Investigating the last mile digitalization
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2016)
Conference paper: abstractConsumers’ value creating processes in distribution services for online shopping
Anette Svingstedt, Daniel Hellström, Klas Hjort
(2014)
Conference paperExperiment on consumer behaviour in fashion E-commerce – experience and insights
Klas Hjort, Daniel Hellström
(2014) , p.1-6
Conference paperDeveloping business models for online retailing – an empirical survey
Klas Hjort, Jens Hultman, Niklas Jonsson
(2014)
Conference paper: abstract