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Klas Hjorth.

Klas Hjort

Senior lecturer

Klas Hjorth.

Så kan e-handeln fixa returerna

This is how e-retailers can fix returns

Author

  • Stefan Karlsson
  • Daniel Hellström
  • Klas Hjort
  • Pejvak Oghazi

Summary, in English

That returns are a headache for e-commerce companies is not a new topic of conversation. But the strategies for managing their returns are less talked about. The lessons learned from the overall research from the last ten years, on the other hand, point in a relatively clear direction for the e-retailer. Here are six tips on what to keep in mind when formulating your return management strategy.

Department/s

  • Packaging Logistics

Publishing year

2020-12-11

Language

Swedish

Pages

20-21

Publication/Series

Supply Chain Effect

Volume

2020

Issue

6

Document type

Journal article

Topic

  • Transport Systems and Logistics

Status

Published

ISBN/ISSN/Other

  • ISSN: 2000-8457