In the third episode of the Culture and Creativity Management podcast Rebecca Mattsoff describes innovations at two open-air attractions in Helsingborg as a result of altered visitor profiles and behaviour due to the Covid pandemic in 2020. Rebecca talks about how the tourism destination work of the City of Helsingborg generated an opportunity to stop and reflect about visitor services both in the city at large and at cultural heritage venues.
Service innovation at cultural heritage sites in times of Covid
New episode of Culture and Creativity Management Podcast.