Kristina Bäckström
Senior lecturer
New technology and in-store service encounters: An analysis of coping practices and work experiences among frontline employees
Author
Summary, in English
Department/s
- Department of Service Studies
Publishing year
2023-10-30
Language
English
Pages
494-518
Publication/Series
International Review of Retail Distribution & Consumer Research
Volume
33
Issue
5
Document type
Journal article
Publisher
Taylor & Francis
Topic
- Business Administration
Keywords
- retail digitalization
- frontline employees
- work experience
- coping
- job crafting
Status
Published
Project
- Service Studies Consumption
ISBN/ISSN/Other
- ISSN: 0959-3969