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What Maria says about the Master's in Service Management, Retail

Maria from Uganda

1. What is the best thing about the Service Management programme?
I think the programme's ability to give students a thorough understanding of a variety of service-related topics, such as customer satisfaction, service logistics, service innovation, and service quality, is one of its greatest features. Students gain a comprehensive foundation of understanding from this approach, which prepares them for a variety of employment prospects.

2. Why did you choose the retail specialisation?

Because I have a passion for the retail sector, I selected the Service Management programme's retail specialisation. I wanted to learn more about retail operations, consumer behaviour, and retail tactics because it is so important to the service industry. Additionally, being aware that I am in Sweden, a nation recognised for its retail brands, I’m fortunate to gain first-hand knowledge of these renowned companies’ success stories.

3. What do you think about the teaching style within the programme?

The Service Management programme's teaching style is collaborative and engaging. Participation is frequently encouraged by the professors and lecturers, through group discussions, seminars, tests, and individual assignments. This contributes to helping students gain a deeper comprehension of the material. The program is also comprised of study visits to companies, which gives us a practical understanding of how things are done in real world.  Even though most teaching strategies focus on improving our theoretical knowledge, this kind of teaching also promotes the growth of analytical thinking, problem-solving, and teamwork skills.

4. What is it like living in Sweden and what have you learned from it so far? 
Residing in Sweden is a dream! It provides an excellent standard of life, a secure environment, and an unshakable commitment to environment. The public transport is very efficient, which means you don’t really need a car to get around. I have a four-year-old daughter, and I think it’s an amazing place to raise kids. During my time in Sweden, I have learned a lot. I was amazed by Sweden’s dedication to the environment, and I have now gained an understanding for the importance of sustainability. The famous saying that there is "no bad weather, only bad clothing" has taught me to dress for every season. In addition to my Service Management studies, I’m also currently learning the Swedish language. This has broadened my viewpoint and really helped me to integrate into the culture.

5. Do you have any advice for students considering to study at Lund University and Campus Helsingborg?

My recommendation to students interested in studying at Lund University, and specifically Campus Helsingborg, is to take the chance wholeheartedly. Make use of the many resources available, including the library and academic support, engage in career fairs, and join student organisations. Take advantage of the opportunities for networking offered through extracurricular events. In your free time, consider exploring the lovely city of Helsingborg. I would also recommend applying for Swedish classes and studying the language because it is free. Make sure you do your reading, but don’t be afraid to get in touch with other students, because you can really help and learn from each other. You can also write your professor or lecturer if there is anything you were unsure about in class. You'll be astonished at how supportive the university community is!