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Ulrika Westrup.

Ulrika Westrup

Senior lecturer, associate professor

Ulrika Westrup.

Sustainable Value Co-Creation in Welfare Service Ecosystems : Transforming temporary collaboration projects into permanent resource integration

Author

  • Pernilla Danielsson
  • Ulrika Westrup

Editor

  • Kejia Hu
  • Jin Suk Park

Summary, in English

The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user’s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.

Department/s

  • Department of Service Studies

Publishing year

2023-06

Language

English

Pages

211-224

Publication/Series

The 18th International Research Symposium on Service Excellence in Management (QUIS18)

Volume

QUIS18

Document type

Conference paper

Publisher

VinUniversity

Topic

  • Public Administration Studies

Status

Published

ISBN/ISSN/Other

  • ISBN: 979-889121868-0