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Ulrika Westrup.

Ulrika Westrup

Senior lecturer, associate professor

Ulrika Westrup.

Non-voluntary service interaction from a service logic perspective : children and value co-creation

Author

  • Katja Lindqvist
  • Ulrika Westrup

Summary, in English

Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

Department/s

  • Department of Service Studies

Publishing year

2020

Language

English

Pages

1781-1798

Publication/Series

Public Management Review

Volume

22

Issue

12

Document type

Journal article

Publisher

Taylor & Francis

Topic

  • Information Systems, Social aspects

Keywords

  • co-creation
  • non-voluntary services
  • public services
  • service interaction
  • Service logic

Status

Published

ISBN/ISSN/Other

  • ISSN: 1471-9037