Yulia Vakulenko
Lecturer
Publications
Displaying of publications. Sorted by year, then title.
Impact of packaging and recycling systems on material recirculation : a stage- decomposition model
Diogo Figueirinhas, Daniel Hellström, Henrik Pålsson, Yulia Vakulenko
(2026) Packaging Technology and Science
Journal articleExploring student engagement and motivation : insights from a case competition
Yulia Vakulenko, Daniel Hellström
(2025) Proceedings 2025 : 13:e pedagogiska inspirationskonferensen 4 december 2025
Conference paperAdvancing circularity metrics : revisiting the Ellen MacArthur Foundation’s Material Circularity Indicator
Diogo Figueirinhas, Yulia Vakulenko, Henrik Pålsson, Daniel Hellström
(2025) Resources, Conservation and Recycling, 226
Journal articlePackaging impact on consumer experience : voice of the E-customer
Daniel Hellström, Yulia Vakulenko, Diogo Figueirinhas, Henrik Pålsson
(2025) IAPRI 2025 - 32st Member Conference - Roanoke, Virginia, USA : The Future of Packaging is Circular
Conference paperThe impact of order fulfillment on consumer experience : text mining consumer reviews from Amazon US
Yulia Vakulenko, Diogo Figueirinhas, Daniel Hellström, Henrik Pålsson
(2024) International Journal of Physical Distribution and Logistics Management, 54 p.558-585
Journal articleCustomer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
John Olsson, Daniel Hellström, Yulia Vakulenko
(2023) International Journal of Physical Distribution & Logistics Management, 53 p.184-205
Journal articleCustomer expectations of unattended grocery delivery services: mapping forms and determinants
John Olsson, Mary Catherine Osman, Daniel Hellström, Yulia Vakulenko
(2022) International Journal of Retail & Distribution Management, 50 p.1-16
Journal articleDoes delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention
Yulia Vakulenko, Jasenko Arsenovic, Daniel Hellström, Poja Shams
(2022) Journal of Business Research, 142 p.476-484
Journal articleRural supply chain management: a multidimensional framework for future research in Europe
Günter Prockl, Bettina Williger, Maja Tampe, Yulia Vakulenko, Daniel Hellström
(2021) International Journal of Business and Systems Research, 15 p.1-1
Journal articleSelf-service Last Mile Delivery : E-consumer perspective on service renovation
Yulia Vakulenko
(2020)
DissertationOnline retail experience and customer satisfaction: The mediating role of last mile delivery
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2019) International Review of Retail Distribution & Consumer Research, 29 p.306-320
Journal articleService innovation in e-commerce last mile delivery : Mapping the e-customer journey
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2019) Journal of Business Research, 101 p.461-461
Journal articleCustomer value in parcel lockers. An initial qualitative investigation
Yulia Vakulenko
(2019)
Licentiate thesisInnovative framework for self-service kiosks: Integrating customer value knowledge
Yulia Vakulenko, Pejvak Oghazi, Daniel Hellström
(2019) Journal of Innovation & Knowledge, 4 p.262-268
Journal articleWhat's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2018) Journal of Business Research, 88 p.421-427
Journal articleCustomer value in self-service kiosks: a systematic literature review
Yulia Vakulenko, Daniel Hellström, Pejvak Oghazi
(2018) International Journal of Retail & Distribution Management, 46 p.507-527
Journal article reviewCustomer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2018) GIKA 2018: Book of abstracts and proceedings
Conference paperOnline retail experience and customer satisfaction: The mediating role of last mile delivery
Yulia Vakulenko, Poja Shams, Daniel Hellström, Klas Hjort
(2018) NRWC 2018 Conference Proccedings
Conference paperUrban VS rural logistics service quality. Comparing customer satisfaction factors
Yulia Vakulenko, Daniel Hellström, Klas Hjort, Poja Shams
(2018)
Conference paper: abstractWhat's in the locker? Exploring customer value in e-commerce last mile delivery
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2017)
Conference paper: abstractCustomer value in parcel lockers: Investigating the last mile digitalization
Yulia Vakulenko, Daniel Hellström, Klas Hjort
(2016)
Conference paper: abstractCustomer value in self-service technologies : A systematic review
Yulia Vakulenko, Daniel Hellström
(2016)
Conference paper: abstract