User-orientation in public service organizations : Making use of value as a thick concept

Summary, in English

Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.

• Författare: Pernilla Danielsson; Ulrika Westrup
• Avdelning/ar: Institutionen för tjänstevetenskap
• Publiceringsår: 2024
• Språk: Engelska
• Sidor: 1013-1032
• Publikation/Tidskrift/Serie: Public Management Review
• Volym: 26
• Issue: 4
• Länkar: http://dx.doi.org/10.1080/14719037.2022.2136398
• Dokumenttyp: Artikel i tidskrift
• Förlag: Taylor & Francis
• Ämne: Other Social Sciences not elsewhere specified
• Status: Published
• ISBN/ISSN/Övrigt: ISSN: 1471-9037