
Ulrika Westrup
Universitetslektor

User-orientation in public service organizations : Making use of value as a thick concept
Författare
Summary, in English
Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.
Avdelning/ar
- Institutionen för tjänstevetenskap
Publiceringsår
2022-10-17
Språk
Engelska
Publikation/Tidskrift/Serie
Public Management Review
Dokumenttyp
Artikel i tidskrift
Förlag
Taylor & Francis
Ämne
- Other Social Sciences not elsewhere specified
Status
Epub
ISBN/ISSN/Övrigt
- ISSN: 1471-9037