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Su Mi

Su Mi Dahlgaard-Park


Su Mi

A Strategy for Buildning Sustainable Innovation Excellence - A Danish Study


  • Su Mi Dahlgaard-Park
  • Jens J. Dahlgaard


  • Klaus Zink

Summary, in English

Abstract in Undetermined
The purpose of this paper is to report on the development of a methodology and an associated
measurement instrument for diagnosing innovation excellence, and to show how this methodology was
applied in a case study. The conceptual model behind the measurement instrument has been developed
based on the specific enabler criteria and criteria parts from the European Excellence Model adapted to
the innovation area. The areas to address (= the key performance indicators) under each criterion is the
result of a comprehensive study of innovation literature combined with the case company’s
experiences from a relatively new established technology center.
After the initial model building (section 2) a “4P” model and strategy for building sustainable
organizational excellence will be presented in section 3, followed by a presentation and discussion on
the epistemology and ontology of the “4P” model in section 4. Then a simple approach for measuring
and diagnosing innovation excellence will be presented in section 5 and the results by using this simple
approach will be presented and discussed in section 6. The paper will then be finalized in section 7
with final discussions and validation of the “4P” model.


  • Institutionen för tjänstevetenskap






Proceedings of Int. Symposium on Human Factors & Integrated Management Concepts as Precondition for Sustainability




  • Social Sciences Interdisciplinary


  • questionnaire
  • Self-assessment
  • innovation
  • new product development
  • structural equation modelling
  • strategy
  • quality improvements

Conference name

Int. Symposium of Human Factors & Integrated Management Concepts as Precondition for Sustainability

Conference date