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Su Mi Dahlgaard-Park.

Su Mi Dahlgaard-Park

Professor

Su Mi Dahlgaard-Park.

Evolution and future of total quality management : management control and organisational learning

Författare

  • Jens J. Dahlgaard
  • Lidia Reyes
  • Chi Kuang Chen
  • Su Mi Dahlgaard-Park

Summary, in English

The competitive position achieved by the Japanese and Western industries during the 1970s to mid-1990s, and 1980s to mid-1990s, respectively, derived from understanding, implementing, and developing Total Quality Management (TQM) as a comprehensive management philosophy. Several research and/or company studies provided evidence of this development and its impact on leading companies’ efficiency and effectiveness. Despite that, research on TQM seemed on the surface, after a boom from about 1990–1995, to have declined. However, one recent detailed study from 2013 concluded that TQM is now at a more mature stage where focuses have shifted from being initially on TQM to the methods, tools, techniques and core values which are needed to implement TQM and to build a quality and BE (Business Excellence) culture. This study is an extension of the 2013 study, where we extend the previous study on TQM publications to 2017, and further analyse more detailed not only which methods, tools and techniques are used, but also at what organisational level they are used–strategical, tactical or the operational level. We collect data on research about TQM and its methods, tools and techniques, and we analyse further the shift of focus from TQM as a comprehensive management theory/ philosophy to a focus on the TQM methods, tools and techniques to be used at various management levels of a company. We use two of management’s basic functions–management control (MC) and organisational learning (OL)–to unveil the challenges faced by TQM and to help converting these challenges into new research opportunities to be jointly addressed by companies and research communities such as the Quality Management and Organisational Development (QMOD) Research Community. In light of the findings in this research, it became clear that MC and OL are two sides of the same coin. MC can never be effectively implemented without OL, and OL needs to be supported by a comprehensive MC system.

Avdelning/ar

  • Institutionen för tjänstevetenskap

Publiceringsår

2019-09-27

Språk

Engelska

Sidor

1-16

Publikation/Tidskrift/Serie

Total Quality Management and Business Excellence

Volym

30

Issue

sup1

Dokumenttyp

Artikel i tidskrift

Förlag

Routledge

Ämne

  • Business Administration

Nyckelord

  • management control
  • organisational learning
  • strategic quality management
  • total quality management

Status

Published

ISBN/ISSN/Övrigt

  • ISSN: 1478-3363