Service, Regulations, and Ports : An Actor-Network perspective on the social dimension of Service-Dominant Logic
Summary, in English
The same year that Service Dominant Logic was introduced, 2004, a new set of regulations was introduced within the international shipping industry. As a reaction to what was defined as an increased threat from international terrorists measures were taken to decrease the risk of attacks on board ships and in ports.
This thesis pairs these two events, the introduction of new regulations in Swedish ports and the new theory of service, in order to analyse the usefulness of the principles of Service Dominant Logic in a complex service process that is in flux in both time and space.
I will in this thesis argue that, even though there are certain qualities in Service Dominant Logic, it lacks some fundamental things – first and foremost a language to cope with the vast complexity that is under scrutiny, but also that it might be to all-inclusive to be useful outside a philosophical discussion about the development of theories.
- Institutionen för tjänstevetenskap
- Social Sciences Interdisciplinary
- Service-Dominant Logic
- Port security
- Service Studies
- Richard Ek
- Christer Eldh
- Thomas O'Dell
- ISBN: 978-91-7473-232-0
2 mars 2012
U203, Campus Helsingborg
- Hans Kjellberg (Docent)