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Ulrika Westrup.

Ulrika Westrup

Senior lecturer, associate professor

Ulrika Westrup.

User-orientation in public service organizations : Making use of value as a thick concept

Author

  • Pernilla Danielsson
  • Ulrika Westrup

Summary, in English

Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.

Department/s

  • Department of Service Studies

Publishing year

2024

Language

English

Pages

1013-1032

Publication/Series

Public Management Review

Volume

26

Issue

4

Document type

Journal article

Publisher

Taylor & Francis

Topic

  • Other Social Sciences not elsewhere specified

Status

Published

ISBN/ISSN/Other

  • ISSN: 1471-9037