The browser you are using is not supported by this website. All versions of Internet Explorer are no longer supported, either by us or Microsoft (read more here: https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support).

Please use a modern browser to fully experience our website, such as the newest versions of Edge, Chrome, Firefox or Safari etc.

Su Mi Dahlgaard-Park

Su Mi Dahlgaard-Park

Professor

Su Mi Dahlgaard-Park

Business excellence models: limitations, reflections and further development

Author

  • Jens J. Dahlgaard
  • Chi-Kuang Chen
  • Jiun-Yi Jang
  • Leonardo A. Banegas
  • Su Mi Dahlgaard-Park

Summary, in English

The use of business excellence models (BEM) has become popular in the last two decades, and several companies have learned how to use them and gained from such models. More companies, we assume, have experienced problems when using such models because of various weaknesses such as too-sophisticated assessment criteria, excessive paperwork, cumbersome procedures and a lack of focus, which have limited its use in practice. To respond to some of those problems, a new overall business excellence framework (BEF) has been developed which recommends adaption instead of adoption of existing BEM. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organisational culture/characteristics for guiding an organisation towards business excellence. A document-based empirical case of a world-class company, Boeing Aerospace Support, was investigated to illustrate how the overall BEF may work in practice as a complement to an existing BEM when companies adapt such models to their specific contexts.

Department/s

  • Department of Service Studies

Publishing year

2013

Language

English

Pages

519-538

Publication/Series

Total Quality Management & Business Excellence

Volume

24

Issue

5-6

Document type

Journal article

Publisher

Routledge

Topic

  • Economics and Business

Keywords

  • business excellence models
  • total quality management
  • 4P excellence
  • model
  • MBNQA
  • EFQM excellence model
  • self-assessment
  • change management

Status

Published

ISBN/ISSN/Other

  • ISSN: 1478-3363