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Su Mi Dahlgaard-Park

Su Mi Dahlgaard-Park

Professor

Su Mi Dahlgaard-Park

Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity

Editor

  • Su Mi Dahlgaard-Park

Department/s

  • Department of Service Studies

Publishing year

2011

Language

English

Publication/Series

Total Quality Management & Business Excellence

Volume

22

Document type

Book

Publisher

Routledge

Topic

  • Social Sciences Interdisciplinary

Keywords

  • Service Quality
  • Service Value
  • Value Creation
  • E-Service Quality
  • Service Quality Perceptions in Retail
  • Service Quality in Airport

Status

Published

ISBN/ISSN/Other

  • ISSN: 1478-3363