Kristina Bäckström
Senior lecturer
Digitalization and in-store service encounters: Challenges and changes for frontline employees
Author
Department/s
- Department of Service Studies
- Department of Business Administration
Publishing year
2019
Language
Swedish
Document type
Conference paper: abstract
Topic
- Social Sciences Interdisciplinary
Conference name
25th Nordic Academy of Management (NFF) Conference
Conference date
2019-08-22 - 2019-08-24
Conference place
Vaasa, Finland
Status
Published