The browser you are using is not supported by this website. All versions of Internet Explorer are no longer supported, either by us or Microsoft (read more here: https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support).

Please use a modern browser to fully experience our website, such as the newest versions of Edge, Chrome, Firefox or Safari etc.

Aurimas Pumputis.

Aurimas Pumputis

Teaching staff

Aurimas Pumputis.

Distrust and Suspicion on peer-to-peer platforms : How platform's affordances foster vulnerabilities of its users

Author

  • Aurimas Pumputis

Editor

  • Bruce Tracey
  • Kristina Heinonen
  • Oscar Trull-Domínguez
  • Ángel Peiró-Signes

Summary, in English

This study investigates building of trust between service providers and consumers on peer-to-peer tourist accommodation platforms by focusing on their affordances. Trust is necessary for peer-to-peer exchanges to happen. Platforms, as technological intermediaries afford specific actions that can result in trust, for example mutual consumer-provider reviews. Use of the same measures may imply suspicion towards the users’ misconduct. A qualitative research design is used to analyze how trust or distrust develops between users of Airbnb platform as its affordances for trust building are actualized. The results suggest that the trust building systems may leave tourists in a vulnerable position.

Department/s

  • Department of Service Studies

Publishing year

2022-01-12

Language

English

Pages

540-544

Publication/Series

Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management

Document type

Conference paper

Publisher

Editorial Universitat Politècnica de València

Topic

  • Information Systems, Social aspects (including Human Aspects of ICT)

Keywords

  • trust
  • platforms
  • tourism

Conference name

The 17th International research symposium on service excellence in management (QUIS17)

Conference date

2022-01-12 - 2022-01-15

Conference place

Valencia, Spain

Status

Published

ISBN/ISSN/Other

  • ISBN: 978-84-1396-019-7